DA URSULA JONES DICKSON ANNOUNCES LAWSUIT AGAINST UBER TECHNOLOGIES, INC., AND UBER USA, LLC
Lawsuit Alleges that Uber Used Deceptive Enrollment, Billing, and Cancellation Practices in Offering Its Subscription Service, Uber One
December 17, 2025
Oakland, CA —District Attorney Ursula Jones Dickson announced that the Alameda County District Attorney’s Office is part of a coalition of law enforcement agencies representing 21 states and the District of Columbia that joined a lawsuit previously filed by the Federal Trade Commission against Uber Technologies, LLC and Uber USA, LLC, the operators of the popular rideshare and delivery company. The lawsuit is pending in the United States District Court for the Northern District of California, with a trial currently scheduled for February 2027.
The lawsuit alleges that Uber used a variety of deceptive and unfair practices in offering and selling Uber One subscription services, which Uber promotes as saving money on rides and deliveries. Among other things, the lawsuit alleges that Uber improperly used negative option marketing tactics when it offered free trial subscriptions – a practice that automatically charges consumers if they do not cancel a free trial. The lawsuit alleges Uber misled consumers about the amounts they could save when subscribing to Uber One and that the company made it extraordinarily difficult to cancel Uber One once enrolled. The complaint also alleges that Uber charged consumers before their billing date, including users whose free trial had not yet ended.
“Consumers deserve honesty and transparency in the marketplace,” said DA Jones Dickson. “We take these allegations seriously and will continue to work with our law enforcement partners to protect consumers from misleading and unlawful conduct.”
For information on filing a consumer complaint, contact the Alameda County Consumer Environmental Worker Protection Division:
Mailing address: 7677 Oakport Street, Suite 650
Oakland, CA 94621
Phone: (510) 383-8600
Fax: (510) 383-8615
Email: askcepd-da@acgov.org
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Contact: damedia@acgov.org